A user can request to be credited back for payment made on forms, such as the CF1R, CF2R's and CF3R's when a Project or Plan has been deleted.
The User will have to complete the steps below before they can send the request to CalCERTs Billing Department:
- Obtain Invoice Numbers
Obtain the Invoice Numbers for each form that has been paid for. You can obtain the invoice number in the email that was sent over when you completed the payment OR you can access the Invoice numbers by using the View/Pay Invoices feature in the registry.
Click on the Icon below to learn more about View/Pay Invoice:
- Delete the Project
The Project will need to be deleted before our Billing Department here at CalCERTs can process your request.
Please click on the icon below to learn more about Deleting a Project:
Please click on the icon below to learn more about Deleting a Plan in the CF1R Registration Bin:
- Send an email request
Once the above steps have been completed, the user will send an email request to Billing@calcerts.com and request to be credited back for the amount listed in the Invoice Numbers provided.
- Please follow the template provided below:
Hello Billing Team,
I am requesting to be credited back for Project/Plan ID (Enter Project/Plan ID Here) which has been deleted.
Invoice Number: (Enter Invoice Number Here)
Total Amount: (Requested Amount)
Date: (Date of the Payment)
(Optional: Reason for Reimbursement Request)
(Please allow up to 1-2 business days for the request to be reviewed by our Billing Department)