A browser is a computer program that allows you to view webpages, such as www.calcerts.com. Right now you are viewing this webpage with a browser program. A browser is kind of like a television set: it displays a data, such as a TV show, in a certain way. Two different models of TVs will vary in build quality, screen size, color, contrast, and sharpness.
All browsers display webpages vary slightly, such as how they display text, button sizes, page layout, and load times. Some errors are related specifically to the kind of browser you use.
This tutorial goes over common solutions to browser-related issues, such as missing elements on the webpage like buttons, inability to load a certain webpage, or login attempts not being accepted.
- CalCERTS highly recommends using Google Chrome and/or Mozilla Firefox (click a link to download the browser). These browsers tend to work the best on the CalCERTS Registry.
- Ensure internet access is stable, active, and running at a reasonable speed. Try accessing a known-good website besides ours to check your internet speed.
- Try relogging into your account. Click on the Log Out button in the lower-left of the site. Click on Login again to get back into the registry.
- Close the browser and reopen it.
- Ensure cookies and other temporarily internet files are not affecting your browser. Try using a private/incognito tab in your browser (these types of tabs do not use or save cookies/cache data). Below is a screenshot from a Google Chrome browser (Firefox's path is similar):
- Mobile devices tend to have their own host of errors. Switching from a phone or tablet to a laptop or desktop PC often helps. Mobile device-browsers usually have a "Desktop Mode" which renders a standard desktop version of the webpage.
- Some computer screens/resolutions are exceptionally small. Ensure the website has enough physical screen space to render everything properly. Zooming out on a webpage (hold CTRL then scroll down on your mouse wheel) sometimes provides additional room for buttons and text to appear.
- Ensure browser addons like toolbars and script-blockers are not affecting your ability to use the site.
- Restarting your device may work in some cases, especially if you've recently installed new software or hardware that could be affecting your browser.